Privacy Policy

Your privacy is not just a legal obligation to us — it is a core value. We are committed to being fully transparent about how we handle your information.

Last updated: March 2026

🔒 We will never sell, share, or trade your personal information — including payment data — with any third party.

Information We Collect

We collect information you provide directly to us when you create an account, use our services, or contact us for support. This includes your name, email address, and usage data related to your interactions with the app. We collect only what is necessary to provide you with a personalized and secure experience.

How We Protect Your Data

All data transmitted between your device and our servers is encrypted using industry-standard TLS/SSL protocols. Your personal information is stored securely and access is strictly limited to authorized systems. We regularly review and update our security practices to ensure your data remains protected.

Payment Information

We take your financial privacy seriously. All payment processing is handled securely by Stripe, a PCI-DSS Level 1 certified payment processor. We do not store, log, or have access to your full credit card number, CVV, or banking details. Your payment information is never shared with any third party beyond what is required to complete your transaction.

No Third-Party Sharing

We do not sell, rent, trade, or otherwise share your personal information with third parties for their marketing or commercial purposes. Any personal information you share with us — including your name, email address, relationship data, and payment details — remains strictly confidential and is used solely to provide and improve our services to you.

Partner & Relationship Data

Information shared within the app between you and your partner (including journal entries, messages, goals, and mood data) is private and accessible only to you and your linked partner. This data is never accessed by our team for any reason other than critical technical support when explicitly requested by you.

Data Retention & Deletion

You may request deletion of your account and all associated data at any time by contacting us. Upon deletion, your personal information will be permanently removed from our systems within 30 days, except where retention is required by law or for legitimate business purposes such as fraud prevention.

Communications

We may send you service-related emails such as account confirmations, subscription updates, and important notices. We will not share your email address with third parties for marketing purposes. You may opt out of non-essential communications at any time through your account settings.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us directly. We are committed to addressing your concerns promptly and transparently.

support@elation.app

For account deletion requests, email us with the subject line "Delete My Account" and we will process it within 30 days.

By using Elation, you acknowledge that you have read and understood this Privacy Policy. This policy is accessible at elation.app/Privacy